Shipping Policy for Winlite

Effective Date: January 15, 2025

Thank you for shopping with Winlite! We are committed to providing you with fast, reliable shipping services. This Shipping Policy outlines our shipping practices and procedures. By making a purchase through our website, you agree to the terms set forth in this policy.

1. Shipping Methods

We offer several shipping options to meet your needs. The available options will be presented during the checkout process. You can choose the shipping method that works best for you. The primary shipping methods we offer include:

  • Standard Shipping: Estimated delivery within 5-7 business days (domestic orders within the U.S.).
  • Expedited Shipping: Estimated delivery within 2-3 business days (domestic orders).
  • International Shipping: Estimated delivery varies based on the destination country. International orders can take anywhere from 7-14 business days, depending on customs processing and transit time.

Note: Delivery times are estimates and may vary based on factors such as order volume, weather conditions, and courier delays.

2. Shipping Costs

Shipping costs will be calculated at checkout based on the following factors:

  • Shipping Method: The shipping option you select will determine the shipping cost.
  • Order Size & Weight: The weight and dimensions of your order will affect the shipping fees.
  • Delivery Location: Shipping rates vary based on your location.

We may offer free shipping promotions on select orders or during special events. These promotions will be clearly indicated during checkout.

3. Order Processing Time

  • Processing Time: After your order is placed, we aim to process it within 1-2 business days.
  • Order Confirmation: You will receive an order confirmation email once your order has been received and processed.
  • Order Delays: During peak seasons or promotional periods, processing may take longer. If there are any delays with your order, you will be notified.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your shipment via the shipping carrier’s website.

  • If you do not receive a tracking number or encounter issues tracking your order, please contact us at info@winlite.xyz.

5. Shipping Restrictions

  • Domestic Shipping: We ship to all addresses within the United States, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to many countries. However, shipping availability may be restricted in certain regions due to local laws or carrier limitations.

If we are unable to ship to your location, we will notify you at the time of purchase.

6. Customs and Import Duties (International Orders)

For international orders, the recipient is responsible for paying any customs duties, taxes, or import fees that may apply. These charges are determined by the customs office in your country, and they are beyond our control.

  • Customs Delays: Please note that international shipments may experience delays due to customs inspections. Winlite is not responsible for any delays caused by customs processing.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Winlite is not responsible for delays or errors caused by incorrect or incomplete address information.

  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at info@winlite.xyz. While we will make every effort to accommodate changes, we cannot guarantee that changes can be made once your order has been processed or shipped.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving your order.

  • Damaged Items: We will work with you to resolve the issue, which may include issuing a replacement or refund, depending on the situation.
  • Lost Shipments: If your shipment is confirmed lost by the shipping carrier, we will assist you in filing a claim and work with you to resolve the situation.

9. Shipping Delays

While we strive to ship all orders promptly, there may be situations where delays occur due to weather conditions, carrier issues, or other unforeseen circumstances.

  • Holiday and Peak Seasons: Shipping times may be longer during busy shopping seasons, such as holidays, sales events, or promotions.
  • Weather or Natural Disasters: Adverse weather conditions or natural disasters may cause temporary shipping delays.

We will notify you if there is a significant delay with your order.

10. Contact Information

If you have any questions regarding shipping or if you encounter any issues with your order, please feel free to contact us:

Winlite
101 W 112th St #APT 1E
New York, NY 10026
Phone: +1 (917) 208-4154
Email: info@winlite.xyz

By placing an order with Winlite, you acknowledge and agree to the terms outlined in this Shipping Policy. Thank you for choosing Winlite!